Frequently Asked Questions
Everything you need to know about shopping with Superpet Limited.
What is the typical shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
How do I return an item that doesn't fit?
We accept returns within 30 days of purchase. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your clothing materials sustainably sourced?
Yes, Superpet Limited is committed to ethical fashion. Over 80% of our current collection is made from organic cotton or recycled polyester to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna.
How can I track the status of my shipment?
Once your order is processed, you will receive an email with a unique tracking number and a link to our carrier's website to monitor your package in real-time.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.